Understanding "Invoice sync has been paused" Message and Bill Creation Pause

Overview

When you temporarily pause Bill Creation in OpenEnvoy (for example, during your AP period-end close), invoices that complete processing during the pause period will display the sync status: "[OE]: Invoice sync has been paused."

This is expected behavior. These invoices will automatically sync once the scheduled retry process runs — no manual intervention is required.

What Happens When Bill Creation Is Paused?

When you turn off Bill Creation:

• Invoices that were already syncing will continue to completion

• Invoices that complete while Bill Creation is paused are placed in an on-hold status

• These invoices display the message: "[OE]: Invoice sync has been paused"

When you turn Bill Creation back on:

• New invoices submitted for sync will process immediately

• Invoices that were on-hold during the pause will be picked up by our automatic retry process

Example Scenario

1. You turn off Bill Creation at 5:00 PM on the last day of the month for your AP period-end close

2. You turn Bill Creation back on at 9:00 AM the following morning when close is complete

3. Any invoices that completed between 5:00 PM and 9:00 AM will show the "sync has been paused" message

4. Invoices submitted after 9:00 AM sync normally

5. The paused invoices will automatically sync within the next scheduled retry cycle

Automatic Retry Schedule

OpenEnvoy automatically retries invoices that were paused or on-hold. The system runs a scheduled job every 6 hours that picks up:

• Invoices paused during Bill Creation downtime

• Invoices that failed sync for other recoverable reasons

• Invoices where sync was not initiated

No manual action is needed. Your paused invoices will sync automatically in the next 6-hour cycle after Bill Creation is re-enabled.

Frequently Asked Questions

Q: Do I need to manually re-sync these invoices? No. The system will automatically retry them within 6 hours.

Q: Will I lose any invoice data? No. The invoices are fully processed and waiting in queue. They will sync with all data intact once the retry runs.

Q: What if I need the invoices to sync immediately? If you have time-sensitive invoices, please contact OpenEnvoy Support and we can manually trigger a sync for specific jobs.

Q: Is this an error? No. This is expected behavior when Bill Creation is intentionally paused. The message simply indicates the invoice is waiting for sync to resume.

Summary

Need Help?

If your invoices have not synced after 24 hours of re-enabling Bill Creation, please contact OpenEnvoy Support with your job numbers and we'll investigate.