OpenEnvoy provides a variety of dashboards to provide full visibility into your spend.
Spend Insights (Dashboards)
Our goal goal is to provide all of our customers with end-to-end visibility into all the data that is being processed within OpenEnvoy.
Our four Dashboards include the:
Please note: All the data that is shown in any of the Dashboards is available via API in real-time. OpenEnvoy can also integrate with your preferred BI tool should a customer require this.
This dashboard provides a summary of the data captured within OpenEnvoy at the executive level. It is broken up into 3 different sections that highlight key metrics that can be filtered by All, Active, or Completed jobs.
The Expenses section highlights key metrics such as the total invoice value processed, the total quantity of invoices processed, the total amount of discrepancies found in the processed invoice, and the total amount that is considered a match.
This section will highlight key information about any Active job that has been moved to the Dispute status. A job marked with a Dispute status is in the process of being investigated by a user. Changing a job's status to Dispute enables your team to easily identify jobs that where a conflict exists but an action to resolve them has already been taken. These actions can include reaching out to the respective provider to request a refund or a credit (recovery process).
This part of the Dashboard consists of 3 metrics:
- All Disputes
- Disputes: Win
- Disputes: Loss
All Disputes aggregate all of the jobs that have been marked with a Dispute status and provides users with a high-level overview of the total amount disputed, net discrepancy (includes the total discrepancy amount minus any rules/thresholds that have been triggered), and the average time these jobs have been in a dispute status. You can also toggle this data to reflect quantity vs. amount by clicking on the "$" or "#" buttons.
Disputes: Win highlights the total amount that has been marked with a Dispute status and has had funds recovered from the provider.
Disputes: Loss highlights the total amount that has been marked with a Dispute status and has not had funds successfully recovered from the provider. The negative value in the amount denotes a loss.
The Providers section provides high-level key metrics by provider.
Metrics by provider include: total value, % of total spend, total discrepancy, and accuracy (scorecard). This section is helpful to understand which provider(s) is most commonly used and the most or least accurate.
You can sort the Provider Accuracy section by "highest" or "lowest" accuracy, by clicking on the "Accuracy" column header arrow.
This dashboard acts like a to-do list for the day. You are able to see high-level metrics for Active Jobs, All Jobs, and overall Spend (including amounts approved via a threshold).
First, you can view a real-time count of Active jobs by "status" and "spend representation". Learn more about each Job Status here.
- Review & approve - Once the dispute process has finished, the last step in the workflow is reviewing the dispute results and either approving or rejecting those results.
- Conflict - Jobs where a discrepancy is found during the matching process.
- Pending - Jobs requiring additional information to process an audit
- Dispute - Jobs in the process of having conflicts resolved (involve providers)
- Matching - Newly created jobs will have "Matching" status
The "All Jobs" section highlights key metrics such as the total invoice value processed, the total quantity of invoices processed, the total amount of discrepancies found in the processed invoice, and the total amount that is considered a match.
This section allows users to review the total amount of invoice value that is allocated across each provider. OpenEnvoy calculates the "%" of total spend which reflects the percentage that one provider represents in relation to the customer's total spend. We also provide users with the ability to review the total amount of discrepancies approved via a threshold per each provider in bar chart form.
The Disputes Dashboard provides users with an overview of the Disputes that have been Won, Loss, Closed and Open (currently in progress). This Dashboard is broken up into 2 sections:
Open Disputes highlight the total number of Disputes that are currently being tracked in the system, with the following metrics: total amount in value currently in dispute, % of total discrepancy considered to be in dispute, and the average time all disputes have been open.
The Closed Disputes section displays the total number of disputes that are: Closed by Won/Lost, with the total value and % of spend across each provider. You have an overview of which providers have the largest impact on cashflow due to potential discrepancies that need to be challenged. Average time in disputes is also highlighted across each category.
View total spend across all of your providers, total spend, average accuracy, and total discrepancy.